Frequently Asked Questions
General Questions
Pheng Art Corner is an art gallery established in 1986 in Kuala Lumpur, Malaysia. We specialize in curating and providing high-quality, handcrafted artwork at an affordable price, making premium art accessible to everyone.
We are based in Kuala Lumpur, Malaysia. You can visit our gallery to explore a wide range of unique and exquisite art pieces!
Address: Lot 1.07A, Central Market, Annexe, Jalan Hang Kasturi, 50050 Kuala Lumpur
We offer a variety of art pieces, including paintings and custom artworks. Our collection features diverse styles, from contemporary to traditional, created by talented artists.
Ordering & Payment
You can place an order directly through our website or visit our gallery. If you need assistance, feel free to contact us through WhatsApp, email, or social media.
We accept various payment methods, including credit/debit cards, online bank transfers, and e-wallets. For international orders, we recommend using PayPal or other secure payment gateways.
Yes! We offer commission services for custom art pieces tailored to your preferences. Contact us to discuss your ideas, and we will work with our artists to bring your vision to life.
Shipping & Delivery
Yes, we ship internationally! Art pieces will be securely packaged and rolled for safe transportation. Shipping fees vary based on location and order size.
- Malaysia (West Malaysia): Free delivery within 3-7 business days
- Malaysia (Klang Valley): Free delivery and installation
- International Shipping: 7-21 business days, depending on customs processing and shipping carrier.
Once your order has been shipped, we will provide a tracking number via email. You can use this number to monitor your shipment’s status.
Returns & Refunds
All art pieces are handmade, unique, and non-refundable. However, if your order arrives damaged or defective, we will offer a replacement or refund based on the condition of the item.
If your item arrives damaged, please email us at phengartcorner@gmail.com with your order confirmation and photos of the damaged product. We will assess the issue and arrange for a replacement.
Refunds are only issued for defective items and are subject to evaluation. You may choose to receive your refund as store credit or via bank transfer.
Art & Customization
Yes, every piece of art at Pheng Art Corner is handcrafted and one-of-a-kind. Slight variations in color, design, and size may occur due to the handmade nature of our products.
Yes, we offer framing services for select artworks. Contact us to discuss your framing preferences and pricing.
Duties & Taxes
International orders may be subject to import taxes, duties, and customs clearance fees, which are the responsibility of the recipient. Please check with your local customs office for more information.
If a shipment is refused and returned to us, the customer will be responsible for any import taxes and return shipping costs incurred.